Changes to the shipping address after the item has been shipped will incur a fee imposed by the shipping carrier.
Sales Tax: Shipments to California Only (9.5%)
International Buyers are responsible for all taxes,duties or other fees incured by the country's customs office.
Important! Please double check your shipping address upon checkout, we are not responsible for incorrect or undeliverable shipping addresses.
Some packages cannot be delivered to a PO Box. Customers are responsible for ensuring a PO Box address given is deliverable by the shipping company. The package will be held until a valid physical address is provided (We will notify you if the item is not deliverable to a PO box).
We accept Paypal, Please make sure to go through our eBay check out system to provide us with your most recent shipping address. Please do not put the shipping address on Paypal's note section. The Buyer is responsible to complete payment within 7 days of the auction end date. If you have issues paying for the product, please feel free to send us a message.
**All items must be paid within 7 days, or a non-paying bidder alert may be filed**
All orders are processed the next day at 9AM Pacific standard time, except weekends and major US holidays. E-checks are automatically held until the established clearing date, to reduce any delays please provide a valid telephone number upon the checkout. Estimated order processing time is around 1 business day.
We offer a limited 60 day comprehensive warranty on any item, upon the date the item is received. Buyer is responsible for shipping fees (exceptions apply, including dead on arrival etc otherwise a 15% restocking fee will apply.). Most aftermarket items do not come with instructions and professional installation for all items is highly recommended. OEM Direct will try our best to post more general installation guides or FAQ on our blog. Buyer assumes all risk on installation and usage. No exchanges will be issued on products that have been damaged or used improperly (Modified). Our goal is to ensure that all customers will have an enjoyable purchasing experience, if you find any problems with the item do not hesitate to contact us and let us know. We will work with you and solve the problem.
A: All items ship within 1 business day after payment has cleared PayPal. Once the item ships UPS or USPS will automatically email the tracking information to your email address. Please be sure that your email account will accept emails from UPS.com as some email accounts treat these automated emails as spam. The estimated time of delivery is approximately 2-7 business days, unless otherwise noted.
A: Yes, But be sure to consider your own country's duties/taxes as we are not responsible for them.
A: If you did not pay with Paypal or your email provided for UPS/USPS is not valid you would not get a UPS tracking number. Also be sure you have checked your "junk" box as UPS.com/USPS.COM emails are sometimes treated as spam and may automatically be routed to Junk.
A: You will receive an automated email containing a link. to pay with PayPal to checkout, where you will be able to quickly and conveniently pay for your purchase. Once you've paid through the normal eBay checkout process you will receive an automated email from Oem Direct indicating that the payment has been successfully received.
A: No, we do not offer tech support. If you plan on bidding on the item, make sure you have the technical knowledge and the expertise to properly install and use the item listed. Damage caused by improper installation and/or handling is not covered under any warranty implied or otherwise.
eBay Messages: Click Here Please Include the item number when emailing us.